Privacy Policy

01 What Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Book a free strategy call through our website
• Purchase website development or local SEO services
• Contact us via email, WhatsApp, or our contact form
• Subscribe to our newsletter or marketing communications
• Participate in surveys, feedback requests, or promotions

This may include:

• Name, email address, phone number
• Business name, address, and service area
• Job title and contact preferences
• Billing address and payment information

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Log and usage data: IP address, browser type, device information, pages viewed, time spent, search queries, and features used
• Device data: Hardware model, operating system, Internet service provider, and system configuration
• Location data: General location based on IP address (not precise GPS)

This information is used to maintain security, improve our Services, and for internal analytics. We do not use this data to personally identify you without your consent.

02 How We Process Your Information

We process your personal information for the following purposes:

• To provide our Services: Deliver website development, local SEO, and related services you request
• To communicate with you: Respond to inquiries, send project updates, and provide customer support
• To process payments: Fulfill orders, manage subscriptions, and handle billing
• To improve our Services: Analyze usage patterns, fix bugs, and develop new features
• For security and fraud prevention: Protect our Services and users from malicious activity
• To comply with legal obligations: Meet regulatory requirements and respond to lawful requests

03 Legal Bases for Processing

We only process your personal information when we have a valid legal reason to do so. Depending on your location, we rely on the following legal bases:

For EU/UK Users (GDPR/UK GDPR)

• Consent: When you have given us explicit permission for a specific purpose
• Performance of a contract: To fulfill our contractual obligations to you
• Legal obligations: To comply with applicable laws and regulations
• Legitimate interests: To improve our Services and maintain security, provided your rights do not override these interests

For Canadian Users

We process your information with your express or implied consent. You may withdraw consent at any time by contacting us. In some exceptional cases, we may process information without consent as permitted by Canadian law.

04 When and With Whom We Share Information

We may share your personal information in the following limited situations:

• Service providers: We share data with trusted third parties who perform services on our behalf, such as Stripe (payment processing), Google (analytics), and Calendly (scheduling). These providers are contractually bound to protect your data.
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

05 Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain security and prevent fraud
• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Fix bugs and improve site functionality

Types of Cookies We Use

• Essential cookies: Required for basic site functionality (cannot be disabled)
• Analytics cookies: Help us understand how visitors interact with our site (Google Analytics)
• Preference cookies: Remember your settings and choices

Google Analytics: We use Google Analytics to track and analyze website usage. You can opt out of Google Analytics tracking by visiting Google's opt-out page or using browser extensions that block tracking.

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect certain features of our Services.

06 How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active accounts: While you maintain an active relationship with us (purchased services or active subscription)
• Inactive accounts: For up to 2 years after your last interaction, unless you request deletion
• Legal compliance: As required for tax, accounting, or other legal obligations

When we no longer have a legitimate business need to process your information, we will securely delete or anonymize it. If deletion is not immediately possible (e.g., information stored in backup archives), we will isolate it from further processing until deletion is feasible.

07 Information from Minors

We do not knowingly collect, solicit data from, or market to children under 18 years of age. Our Services are intended for business owners and professionals in the home service trades.

By using our Services, you represent that you are at least 18 years old. If we learn that we have collected personal information from a minor, we will deactivate the account and promptly delete such data from our records.

If you become aware of any data we may have collected from a minor, please contact us immediately at info@riseonx.com.

08 Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Exercising Your Rights

To exercise any of these rights, contact us using the details in the "Contact Us" section below. We will respond within 30 days (or sooner as required by applicable law). We may need to verify your identity before processing your request.

Marketing opt-out: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails, or by contacting us directly. Even if you opt out of marketing, we may still send you service-related communications.

09 Do-Not-Track Features

Most web browsers include a Do-Not-Track (DNT) feature that signals your preference not to have your online browsing activities monitored. At this time, no uniform technology standard for recognizing and implementing DNT signals has been finalized.

We do not currently respond to DNT browser signals or any other automatic mechanism that communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow, we will update this Privacy Policy accordingly.

10 US State Privacy Rights

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have specific privacy rights under state laws.

Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information:

• Identifiers: Name, email, phone number, IP address (for service delivery and security)
• Commercial information: Purchase history, payment method (via Stripe)
• Internet activity: Browsing history, search history, interactions with our website (via Google Analytics)
• Professional information: Business name, job title, service area

We have not sold or shared any personal information to third parties for business or commercial purposes in the preceding 12 months. We will not sell or share personal information in the future.

Your State-Specific Rights

• Right to know whether we are processing your personal data
• Right to access and correct your personal data
• Right to delete your personal data
• Right to obtain a copy of your data
• Right to non-discrimination for exercising your rights
• Right to opt out of targeted advertising (where applicable)

To exercise these rights, contact us using the details below. We will verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf, provided they submit proof of valid authorization.

California "Shine the Light" Law

California residents may request information about categories of personal information we disclosed to third parties for direct marketing purposes and the names of those third parties. To make such a request, contact us using the information in the "Contact Us" section.

11 International Privacy Rights

EU/UK/Switzerland Users

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the GDPR/UK GDPR/Swiss data protection laws. These include the right to access, rectify, erase, restrict processing, and data portability.

If you believe we are unlawfully processing your personal information, you have the right to complain to your local data protection authority:

• EEA: Your Member State data protection authority
• UK: The Information Commissioner's Office (ICO)
• Switzerland: The Federal Data Protection and Information Commissioner

Australia and New Zealand

We collect and process your personal information under Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020. You have the right to request access to or correction of your personal information at any time.

If you believe we have breached the Australian Privacy Principles or New Zealand Privacy Principles, you may submit a complaint to:

• Australia: Office of the Australian Information Commissioner
• New Zealand: Office of the New Zealand Privacy Commissioner

12 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. The updated version will be indicated by a revised "Last updated" date at the top of this page.

If we make material changes, we will notify you by:

• Posting a prominent notice on our website
• Sending an email to the address associated with your account
• Displaying a notification when you access our Services

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

13 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14 Review, Update, or Delete Your Data

Based on applicable laws in your country or state, you may have the right to:

• Request access to the personal information we collect from you
• Learn details about how we have processed your information
• Correct inaccuracies in your personal information
• Delete your personal information from our systems
• Withdraw your consent to our processing

To submit a request, email us at info@riseonx.com with the subject line "Data Request" and include:

• Your full name and email address associated with your account
• The specific right you want to exercise
• Any relevant details to help us locate your information

If you submit a request through an authorized agent, they must provide written and signed permission from you to act on your behalf.